Refund policy

RETURN & REFUND POLICY

Most DSRUPTIV Apparel products are produced specifically for your order. Because of this made-to-order production model, we generally cannot accept returns or exchanges for change of mind, an incorrectly selected size, color, or product, or other customer-selection errors.

Please review product descriptions, available sizing information, and your selected options carefully before placing your order.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, contact us at contact@dsruptivapparel.com as soon as possible.

Please include:

your order number;
a description of the issue; and
clear photographs showing the problem.

We recommend reporting fulfillment or quality issues within 7 days of delivery whenever possible so that we can investigate them promptly. Claims submitted later will be reviewed based on the circumstances of the order and the applicable fulfillment partner's claim window.

When we confirm a qualifying fulfillment or product issue, we will determine the appropriate resolution, which may include a replacement, reprint, partial refund, or full refund.

SIZE, COLOR, AND CHANGE-OF-MIND REQUESTS

Because products are generally made to order, purchases are normally final when the correct product was manufactured and delivered according to the options selected at checkout.

We therefore do not guarantee returns, refunds, or exchanges when:

the wrong size or color was selected by the customer;
the customer changes their mind after production begins;
the customer no longer wants the product;
an incorrect or incomplete shipping address was supplied; or
the product was accurately produced according to the order.

We may choose to make an exception in an individual case, but doing so does not create a general right to returns or exchanges.

CANCELLATIONS AND ORDER CHANGES

Because orders can move into production shortly after being placed, we cannot guarantee that a cancellation, address change, size change, color change, or other modification can be made after the order has entered production.

If we are able to stop the order before production begins, we will process the applicable cancellation or change.

RETURNS

Do not send a product back without first contacting DSRUPTIV Apparel and receiving return authorization.

Our products may be produced and shipped by different fulfillment partners. Because the appropriate return destination can depend on the specific product and reason for return, we will provide the correct return instructions and destination after a return has been reviewed and approved.

Unauthorized returns sent to DSRUPTIV, a fulfillment partner, or any other address may not be accepted or refunded.

Unless the return results from a confirmed defect, fulfillment error, or other issue for which DSRUPTIV accepts responsibility, the customer may be responsible for applicable return-shipping costs.

REFUNDS

Approved refunds will be issued to the original payment method.

Once DSRUPTIV processes a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

If you believe an approved refund has not arrived within a reasonable period, contact contact@dsruptivapparel.com with your order number.

LOST OR UNDELIVERED ORDERS

If tracking indicates that an order may be lost, or if an order has not arrived within the expected delivery window, contact us at contact@dsruptivapparel.com so that we can investigate with the applicable fulfillment and shipping partners.

YOUR LEGAL RIGHTS

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or limited under the laws applicable to your purchase.

CONTACT

Questions about returns, refunds, damaged products, or order issues can be sent to:

DSRUPTIV Apparel
contact@dsruptivapparel.com