Shipping policy

SHIPPING POLICY

DSRUPTIV Apparel uses a made-to-order production model. Most products begin production after an order is placed rather than being pulled from pre-stocked DSRUPTIV inventory.

Because of this, the total time between placing an order and receiving it has two parts:

1. Production time — the time required to manufacture, print, embroider, inspect, and prepare the item.

2. Shipping time — the carrier transit time after the completed item leaves the production facility.

PRODUCTION & DELIVERY ESTIMATES

Production and delivery times vary by product, fulfillment partner, destination, carrier, order volume, and other circumstances.

Any delivery estimate shown by DSRUPTIV Apparel is an estimate rather than a guaranteed arrival date unless we expressly state otherwise.

We are actively measuring real customer delivery experiences so that the estimates we provide can become increasingly accurate over time.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

MULTIPLE PRODUCTS / SPLIT SHIPMENTS

DSRUPTIV products may be produced by different fulfillment partners or at different facilities.

When an order contains multiple products, the items may be produced and shipped separately. You may therefore receive more than one package and more than one tracking number for the same order.

Receiving one package does not necessarily mean the remainder of your order is missing.

TRACKING

When tracking becomes available, it will normally be associated with your Shopify order and/or provided through the applicable order notification.

Carrier tracking can sometimes take additional time to begin displaying movement after a label is created.

ADDRESS ACCURACY

Customers are responsible for reviewing the shipping address entered at checkout.

Contact contact@dsruptivapparel.com immediately if you discover an address error. Because orders can enter production and shipping workflows quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

DELAYS

Production or carrier delays can occasionally occur.

If we become aware that an order cannot ship within the time we represented at purchase, we will handle the delay in accordance with applicable law, including providing updated information and cancellation/refund rights when required.

LOST, DAMAGED, OR MISDELIVERED PACKAGES

If your order appears lost in transit, arrives damaged, or tracking shows delivery but you cannot locate the package, contact us promptly at contact@dsruptivapparel.com with your order number.

We will review the circumstances and work with the applicable fulfillment partner and/or carrier to determine the appropriate resolution.

CUSTOMS, DUTIES, AND INTERNATIONAL ORDERS

International shipments may be subject to customs processing, duties, taxes, or other charges imposed by the destination country.

Where such charges are not collected by DSRUPTIV Apparel during checkout, they may be the recipient's responsibility as permitted by applicable law.

Customs processing can also affect delivery time.

CONTACT

Shipping questions can be sent to:

DSRUPTIV Apparel
contact@dsruptivapparel.com